Frequently Asked Questions
Everything you need to know about shopping with Diners Pakistan
What are the standard delivery times for orders within Pakistan?
Orders within major cities like Karachi, Lahore, and Islamabad are typically delivered within 3-5 working days. For other cities, please allow 5-7 working days for your package to arrive.
What is your return and exchange policy?
We offer a 15-day exchange policy for unused items with original tags and receipts. Please note that for hygiene reasons, innerwear and fragrances cannot be returned or exchanged.
Which payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and various mobile wallets available at checkout.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment in real-time.
Do you offer international shipping?
Yes, Diners Pakistan ships globally. Shipping costs and delivery timelines vary based on the destination country and will be calculated at the time of checkout.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our size chart to ensure a perfect fit.